Privacy Policy

Last updated: 11/10/2025

Information We Collect

New Energy HVAC collects information to provide professional HVAC services and improve customer experience:

• Contact Information: Name, phone number, email address, and service address
• Service Information: HVAC system details, service history, and maintenance records
• Communication Records: Service requests, quotes, and customer correspondence
• Website Usage: IP address, browser type, and pages visited (via standard web logs)

How We Use Your Information

We use collected information for:

• Scheduling and providing HVAC services
• Sending service reminders and maintenance notifications
• Processing payments and maintaining service records
• Responding to customer inquiries and support requests
• Improving our services and customer experience
• Complying with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in these situations:

• Equipment Manufacturers: For warranty claims and technical support
• Payment Processors: For secure payment processing
• Service Partners: When necessary to complete specialized services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a business sale or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage of customer records and encrypted transmission of sensitive data.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Remember your preferences and improve site functionality
• Analyze website traffic and user behavior
• Provide relevant content and advertisements
• Enable social media features and integrations

You can control cookie settings through your browser preferences.

Email Communications

We may send service-related emails including appointment confirmations, maintenance reminders, and important service updates. You may opt out of promotional emails while continuing to receive service-related communications.

Data Retention

We retain customer information as long as necessary to provide services, comply with legal obligations, and resolve disputes. Service records may be maintained for warranty and maintenance history purposes.

Your Rights

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of promotional communications
• Request information about how your data is used

Third-Party Services

Our website may contain links to third-party services (such as financing partners or equipment manufacturers). These external sites have their own privacy policies, and we are not responsible for their privacy practices.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 years of age.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: